ITSM Administrator

ITSM Administrator

We are seeking an energetic, highly motivated individual to fill the full‑time position of ITSM Administrator.

• Design, test, and deploy enterprise‑level automated IT Service Management solutions with Ivanti Neurons or a similar platform.
• Configure and enhance our ITSM tool, including Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management and Reporting.
• Implement and enforce policies, processes, and procedures to ensure adoption and effective usage of ITIL best practices.
• Drive ITSM process and/or service implementation for designated initiatives through documenting processes, building service requirements, and establishing acceptance criteria from key stakeholders.
• Write clear, concise and accurate technical documentation.
• Build and maintain API integrations with third‑party systems as necessary.
• Load, manipulate and maintain data between the ITSM platform (e.g., Ivanti Neurons) and other systems.
• Coordinate deployment and automation of maintenance tasks and deployment processes.
• Partner with operational teams to drive service improvements throughout the organization.
• Develop and maintain systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for GLBA compliance.
• Adhere to Software Development Lifecycle policies, standards, and processes.
• Perform duties in accordance with applicable laws and company policies.
• Uphold Fair and Responsible Banking practices, the Code of Ethics, and Conduct guidelines.
• Perform other duties as assigned.

• Bachelor’s Degree in a related field.
• Minimum of five years of experience in ITSM and CMDB.
• Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM platforms.
• Basic SQL knowledge and SQL query writing.
• Strong knowledge of standard reporting, data analytics, and dashboarding.
• Solid understanding of designing engineering solutions.
• Relevant engineering or development experience.
• Demonstrated project management abilities.
• Ability to collaborate across interdisciplinary teams.

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds.

Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Pay is dependent on knowledge, skills, abilities, experience, and location.

Associates enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company‑paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more associate perks & incentives!

Rooted in Strength, Propelled by Growth, Individuals in a Great Whole, Creating Possibility, Community Focused.

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available in our privacy policy.