Advanced Technical Service Associate
Listed on 2026-07-20
-
IT/Tech
IT Support, Technical Support, Cybersecurity, Network Security
Job Details
- Department:
Engineering - Role:
Advanced Technical Service Associate - Client:
Defense-Aerospace - Hourly Rate: up to $35/hr W2, non-benefited
- Length: 18-month contract (with possible extension)
- Location:
Scottsdale, AZ - Clearance:
Department of Defense SECRET security clearance is required at time of hire
Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. The position generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Provides technical service management and technical support for customer programs.
Assures all repairs are in accordance with company policy and procedure and customer quality requirements.
- Sec+ or other IA certification required at time of hire
- Network/ IT systems management
- SQL server
- Software administration
- Troubleshooting in a Windows environment
- Experience with failure and root cause analysis reporting
- Direct customer service and/or direct customer interaction experience is a plus
- Knowledge of CA Spectrum One Click software suite
- Experience with Oracle CRM
- Microsoft Terminal Server
- HBSS
- Anti-Virus
- Network monitoring tools
- Asset management software
- Microsoft Windows Active Directory tools a big plus
- Experience with DoD or DHS systems is desirable
Education and Experience
Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.
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