Senior System Business Analyst

Troon’s Corporate office, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for aSenior System Business Analyst! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization.

Administer and maintain the Troon Systems, including configuration, user management, permissions, and system settings.

• Manage user accounts, security roles, and permissions within the CINC & D365 environments.
• Ability to maintain & build new workflows as requested to support CINC/D365 AP and Journal Entries
• Assist with Data Migrations (as we work to consolidate accounting systems)
• Configure and maintain integrations between CINC/D365 and Point of Sale systems
• Ability to Troubleshoot bugs & offer solution recommendations (across all modules, AR/AP/GL)
• Coordinate with vendor support teams to resolve complex technical problems.
• Assist with regular system updates, patches, refreshes and upgrades to ensure optimal performance and security.
• Assist with deployments across environments
• Monitor system health and performance, identifying and addressing any issues or bottlenecks
• Write up requirements/enhancements for development and maintain documentation for customizations, configurations, and workflows
• Participate, Develop & Own Robust QA & Regression Testing suites

• Provide technical support to accounting system users, troubleshooting, reperforming & resolving problems in a timely manner.
• Develop and deliver training materials (as needed) and sessions to educate users on system functionality and best practices – especially new features in upgrades.
• Act as a point of contact for user inquiries and escalations, maintaining a high level of customer satisfaction.

• Ensure data integrity and accuracy by implementing data quality controls and validation rules.
• Collaborate with stakeholders to define data governance policies and procedures.
• Perform data loads as needed.

• Stay informed about new features, updates, and best practices related to D365/CINC.
• Proactively identify opportunities to optimize and enhance system environments to better support business processes and objectives.
• Participate in ongoing process improvement initiatives to streamline workflows and increase efficiency.

• Bachelor’s degree in Computer Science, Information Technology, Accounting or related field.
• CINC System
  
  Experience:
  
  2+ Years, or a related Community Association Management Software
• Accounting System
  
  Experience:
  
  5+ Years - Extensive hands‑on experience as a Business Analyst or Consultant
• Full Lifecycle Project
  
  Experience:
  
  Proven experience leading and delivering complex finance‑specific projects, from initial scoping, documenting requirements, configuring, to go‑live and support.
• Financial Process Knowledge:
  Deep understanding of core financial accounting processes including P2P, O2C, and the month‑end close cycle.
• Technical
  
  Skills:
  
  Experience with workflow configuration and security setups
• Analytical
  
  Skills:
  
  Demonstrated ability to analyze business processes, identify inefficiencies, and propose effective solutions.
• Communication:
  Excellent communication skills, with the ability to explain complex technical and financial concepts to non‑technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Strong Internal Control background (creating, maintaining, auditing)
• Must be naturally curious

• Microsoft certifications in Dynamics 365 or related technologies (e.g., MCSA: Microsoft Dynamics 365, MCSE: Business Applications) are a plus.
• Project Management certifications are a plus.

• Must be a self‑starter with the ability to take initiative and drive positive changes.
• Experience and maturity to handle confidential and sensitive data and information.
• In‑depth understanding of accounting systems, business processes, industry standards & internal controls
• Strong organizational skills, including ability to handle multiple projects simultaneously in a fast‑paced environment.
• Proficiency w Excel and data analytics in…