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Bilingual IT Service Desk Analyst (EN/FR
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-07-31
Listing for:
Cloudious LLC
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Cloudious LLC in Scottsdale, AZ is seeking an experienced IT Service Desk Technician to be the first point of contact for IT incidents and service requests. You will support Windows/Mac, Microsoft 365, VPN, and network connectivity while delivering bilingual English/French support.
Responsibilities include logging, categorizing, prioritizing and tracking tickets in ITSM tools, ensuring SLA adherence, and escalating complex issues to L2/L3 with clear documentation.
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