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Senior CRM & AI Omnichannel Solutions Analyst
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-08-01
Listing for:
Arizona-State-University
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
CRM Systems & Management
Job Description & How to Apply Below
ASU EdPlus in Scottsdale is seeking a Salesforce-fluent CRM Analyst Senior to lead AI and omni-channel initiatives, translating student and staff needs into scalable CRM solutions across Salesforce, Agentforce, NICE CXone, Cognigy, Proactive AI, and integrations.
You will partner with stakeholders, admins, vendors, and data teams to design scalable, measurable CRM strategies, monitor ROI, adoption, and performance post-launch, in a hybrid in-person/remote environment based in Scottsdale.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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