SRE Analyst II

We're making clean energy more efficient! For over a decade, theteam at QE Solar has brought technical expertise, curiosity, and an investigative approach to the Solar Operations & Maintenance sector, maximizing asset uptime and return on investment while prioritizing safety. QE Solar manages well over 3GWs of PV/BESS projects and hundreds of employees, providing renewable assets owners the most reliable renewable asset service from coast-to-coast.

QE Solar is known for an owner’s mindset in delivering consistent quality and service to our clients with a sense of urgency because we know maintenance issues impact the bottom line.

The Site Reliability Engineer (SRE) Analyst II is the organization’s Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes & efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOP’s that make the organization better.

MUST BE A US CITIZEN OR PERMANENT RESIDENT TO APPLY

* ** THIS IS NOT A REMOTE POSITION - MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA***

• Advanced Troubleshooting and diagnosing of issues.
• Provide a positive user resolving problem experience.
• Provide users training on how to use properly Company hardware or software.
• Provide training to the tier 1 support technicians.
• Managing and resolving escalated tickets.
• Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones.
• Development and delivery of interactive dashboards, reports, and tools.
• Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
• Manage ticketing, EDR, IAM & other applications required for daily operations and security.
• Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.
• Collaborate with team members to solve complex issues from all aspects of the current environment.
• Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
• Assist in the upkeep and functionality of web applications.
• Support and maintain updated Technology inventory.
• Creates new service catalog items, incorporating them inside the CMDB.
• Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
• Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.
• Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.