Application Systems Specialist II

Job Title

Under general supervision of the Application Systems Manager, conducts business process analysis, systems modeling, application systems requirements, design, configuration, testing, implementation and support of low to medium complexity, low to medium risk, Commercial Off-The-Shelf (COTS) application systems. This job class is treated as FLSA Exempt. Essential Functions :
Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification

1. Application Selection and Implementation:

• Requirements Gathering:
  Utilizes established IT methods to conduct requirement assessments and develop application related documentation.
• Architecture, Design and Configuration:
  Reviews the functional, technical, and software architecture of system solutions and makes recommendations based on architectures that are extensible and proven to be reliable in the industry. Develops system design and configuration specifications to meet functional requirements.
• Product Research:
  Conducts product analysis, cost-benefit analysis and product selection to ensure application purchases meet the long-range needs of the Community. Ensures selected applications are compatible with the SRPMIC computing environment and that applications meet user requirements.
• Data Conversion:
  Develops data conversion process and procedures in compliance with department data conversion controls.
• Testing:
  Develops test cases along with traceability matrices to ensure that all system, technical and functional requirements have been tested.
• Implementation and Release:
  Develops implementation communication and production change plans to ensure smooth product delivery.
• Project to Sustaining Transition:
  Develops plans, procedures, and documentation to transition applications from project to sustaining mode smoothly and without disruption to the application users.

2. Business Process Analysis:

• Use Case Development:
  Develops use cases for both existing and proposed systems to document both "as-is" and "to-be" system usage.

3. Application Support:

• Client Management:
  Maintains customer and client relationships in a professional and respectful manner.
• Vendor Management:
  Maintains vendor relationships in a professional manner. Conducts quarterly reviews of vendor performance.
• Incident Management:
  Monitors production system incidents and ensures issues are resolved in accordance with established service level agreements.
• Service Request Management:
  Ensures service requests are designed, developed, tested and implemented in accordance with department standards meeting the agreed upon service level agreement.
• Application Currency:
  Monitors and reviews supported applications to keep abreast of releases and upgrades to ensure that the production version of the supported system meets the department currency policies, procedures and controls.
• Change Management:
  Ensures all production changes are made in accordance with the department change control policies, procedures and controls.
• Troubleshooting and Root Cause Analysis:
  Decomposes and analyzes incidents to identify the root cause and implement controls to prevent or mitigate reoccurrence.
• Training :
  Plans and manages end-user training for Commercial Off-The-Shelf (COTS) application systems. Develops end-user training plans that may require vendor contracts or teaching end-user training courses.
• Security :
  Support Cybersecurity penetration testing in remediation of findings and yearly application account audit process.

4. Mentoring:

• Peer Reviews :
  Conducts peer reviews of other Application Analysts work products to ensure quality and completeness.
• Provides guidance and constructive feedback to the Application Systems Analyst Level I so they attain the technical and customer service skills along with experience necessary to perform independently and further develop knowledge and skills in their domain.

5. Project Management:

• Operational Project Management:
  Serves as the Project Manager on operational projects. Responsibilities include, but are not limited to, developing and maintaining project schedules, and supporting project team members. Coordinating tasks and resolving issues encountered with various technical divisions.
• Project Role Fulfillment:
  Fulfills Design/Configuration, Testing, Release, and User Education roles on projects managed by the Project Management Office (PMO).

6. Contract Management:

• Software Support :
  Reviews and manages software support to ensure that systems are covered by adequate vendor support.

7. Miscellaneous :
Performs other job related duties as assigned by the Application Systems Manager, Assistant IT Director (Application Systems) or IT Director.

• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Knowledge of various project…