Bilingual Pool Technical Service Representative, 1st Shift

• Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division
• Diagnose equipment issues using technical documentation, system data, and customer input
• Assist customers and field technicians with setup, operation, maintenance, and repair guidance
• Schedule or supporting service visits and follow up on open service cases to resolution
• Process parts orders, warranty claims, returns (RMAs), and service documentation as required
• Communicate clearly with customers regarding service status, timelines, and next steps
• Collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
• Maintain accurate and timely documentation within CRM and ERP system
• Participate in ongoing technical and product training to stay current on equipment updates and procedures

• Bilingual (English/Spanish) is required
• A background in technical field work in the Pool industry or a similar field is required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience working with CRM and ERP systems (Salesforce preferred)
• Strong organizational skills with the ability to manage multiple priorities effectively
• Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once

Demonstrates expertise in equipment troubleshooting and service support within the Pool industry, with strong organizational skills to manage multiple priorities and effective communication with customers and internal teams.

• Bilingual (English/Spanish)
• Technical Field Work Experience
• Proficiency in Microsoft Office
• Experience with CRM and ERP Systems
• Strong Organizational Skills

• Equipment Troubleshooting
• Service Support
• Technical Documentation
• Parts Ordering
• Warranty Claims Processing

• Clear Communication
• Multi-tasking
• Customer Service

• Pool Industry
• Service Documentation
• Technical Training

• CRM Systems
• ERP Systems
• Salesforce