Technical Operations Specialist

We are looking for an experienced, versatile Technical Operations Specialist to support the day-to-day operation and improvement of the business systems our teams rely on. Sitting within Technology, the role spans systems administration, workflow automation, and general IT operations.

You will build and maintain automations, manage system configuration, permissions, integrations, accounts and licenses, and continuously improve how our systems operate.

The role requires an understanding of the needs behind each request, not just its implementation. You will work autonomously within established Technology standards, collaborate with stakeholders to find practical solutions, and elevate where additional input or consideration is needed. Reporting to the Head of Technology, you will work directly with teams across the business. Where deeper development is required, you will engage Engineering with clear context and coordinate the request through testing, communication, and completion.

• Own and manage a visible queue of systems, automation, configuration, IT, and event-related requests, prioritizing work based on business impact and urgency.
• Turn business requests into clear requirements, understand the intended outcome, and recommend practical, maintainable solutions.
• Configure and administer business systems, including workflows, fields, permissions, routing rules, pipelines, scheduling connections, and related settings.
• Communicate progress, risks, trade-offs, and outcomes clearly with technical and non-technical stakeholders.

• Design, build, test, maintain, and continuously improve workflow automations and system integrations.
• Work with platforms such as Zapier, n8n, or equivalent tools, alongside APIs, webhooks, JSON, and cross-system data mappings.
• Troubleshoot failed or unexpected workflows, identify root causes, restore services safely, and implement improvements to prevent recurring issues.
• Recognize when deeper Engineering support is required and coordinate the work through investigation, testing, and completion.

• Provide day-to-day internal IT support across accounts, business applications, workstations, connectivity, and common technology issues.
• Manage technical onboarding, role changes, and offboarding, including account provisioning, access changes, license assignment, and access revocation.
• Maintain visibility over company SaaS applications, system ownership, user access, licenses, and renewals.
• Follow appropriate security and access-management practices and escalat e infrastructure, engineering, or security issues when required.

• Support company events through the setup and management of workflows, automations, system configurations, booking and checkout processes, tracking, and related technology.
• Partner with event teams before, during, and after events to ensure systems are prepared, supported, and properly closed out.
• Build event-specific solutions where required and incorporate reusable improvements into the broader systems environment.
• Participate in planned event support, with occasional travel as required.
• Maintain operational data quality across connected systems, including fields, mappings, routing, attribution, and data synchronization.
• Identify recurring issues, brittle workflows, unnecessary manual work, and opportunities to improve reliability and efficiency.
• Maintain practical documentation, runbooks, change records, and troubleshooting guidance for key systems and processes.
• Use AI and other productivity tools responsibly to accelerate technical and operational work while validating outputs and following company security requirements.

You will report directly to the Head of Technology and operate as the primary day-to-day owner of technical operations. You will work closely with Engineering when deeper development is required and with leaders and stakeholders across Sales, Marketing, Customer Experience, HR, Events, Finance, and the executive team.

This is an individual-contributor role with no direct reports. Success requires the confidence to hold productive conversations with non-technical stakeholders, challenge assumptions respectfully, and retain ownership of work that crosses team boundaries.