Director of IT Service Desk & AI-First End-User Support
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-08-20
Listing for:
Arrivia, Inc.
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
arrivia seeks a Director of IT Service Desk & End-User Support in Scottsdale to lead a global, 2,000-employee service desk and end-user computing team. This build role will drive AI-first self-service, automate workflows, and set the standard for employee technology experience.
The role requires ITIL v4, ITSM expertise (Service Now/Jira), and hands-on endpoint management with Intune/SCCM/Jamf. You will report to the EVP of IT Operations and shape flagship programs and metrics.
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