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Director, IT Service Desk & End-User Experience; Onsite
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-08-27
Listing for:
Provn, Inc.
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Provn, Inc. seeks an experienced Service Desk Leader to run end-user support for ~2,000 employees on-site in Scottsdale, AZ. You will own Tier-1/2 support, device imaging, and onboarding, driving a fast, self-service-first experience with AI deflection.
You will build the knowledge base, automate routine tasks, and measure CSAT/SDI service-desk metrics while aligning with IT governance and security standards.
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