Senior HCM Time & Absence Analyst

• Deliver product implementation and support activities for Insperity Workday and software-as-a-service products
• Coordinate with Insperity’s internal project management team to complete assigned tasks and meet deadlines
• Consult with customer decision makers regarding human capital management system configuration and needs
• Advise clients on implementation strategies and best practices
• Conduct discovery sessions and document functional specifications using the Project Scope Document
• Complete advanced configuration, documentation, testing and validation of software across HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security and reporting workflows
• Provide administrative-level Workday user training
• Facilitate client status update calls, identify issues and potential escalations, and recommend best practices
• Maintain customer service standards to support satisfaction and retention
• Champion customer needs through resolution of data conversion and onboarding issues
• Develop customer relationships to integrate deliverables and meet business goals and metrics
• Keep current on products, industry trends and customer training needs
• Manage client training materials
• Gather product and software feedback for product and leadership teams
• Mentor, monitor and support HCM Analysts as a subject matter expert
• Travel to designated client sites for training

• Bachelor’s Degree in Management Information Systems or a related field or four years of related experience is required
• Five to seven years of experience in systems integration or enterprise-class HRMS product implementation is required
• Ability to interpret tax rules on the state, federal and local level for software configuration
• Experience working with high-touch, large, complex clients in a mid-market setting
• Interpersonal communication skills to interface with peers, leadership and customers
• Expert in conducting customer-facing meetings
• Excellent written communication skills
• Ability to communicate technical and project information in a business context
• Track record in delivering quality, on-time business solutions to a diverse customer base
• In-depth human resources and payroll knowledge within a business setting
• Ability to multi-task and manage complex tasks to completion with minimal direction
• Expert level of accounting fundamentals and payroll/human resources best practices
• In-depth knowledge and understanding of tax setup and requirements at the Federal, State and local level
• Subject matter expertise in payroll and human resources reporting for application in a business setting
• Strong customer relations, time management and organizational skills
• In-depth understanding of cross-departmental systems integration including time and attendance, and benefits

Demonstrates expertise in Workday implementation and human capital management systems, with a strong focus on client training, configuration, and support. Proven ability to manage complex tasks, deliver quality solutions, and maintain customer satisfaction in a mid-market environment.

• Workday Implementation
• Human Capital Management
• Systems Integration
• Client Training
• Payroll Knowledge

• Advanced Configuration
• Functional Specifications
• Testing and Validation
• Tax Rules Interpretation
• Human Resources Reporting
• Data Conversion
• Onboarding Issues Resolution
• Project Management
• Software Documentation
• Business Solutions Delivery

• Interpersonal Communication
• Written Communication
• Customer Relations
• Time Management
• Organizational Skills

• Human Capital Management
• Payroll
• Compensation
• Time Tracking
• Benefits
• Security
• Reporting Workflows
• Mid-Market Clients
• Complex Clients
• Cross-Departmental Systems Integration

• HRMS Products
• Project Scope Document
• Training Materials