Digital Transformation Process Architect

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet work spaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across supported operational processes and work applications
• Act as the regional subject matter expert, assisting non-technical users with digital workflows and tools
• Identify, document, and elevate system bugs or recurring performance issues to senior engineering and product teams
• Process data correction requests across active trackers and submission workflows to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata properties across platforms
• Perform routine data audits for alignment with regional data governance and compliance policies
• Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
• Conduct regular access reviews, keeping permissions current and revoking access for offboarded users
• Partner with operational teams across corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data
• Support users across multiple regions and languages

• 1–3 years of prior experience in a technical support, system administration, data analyst, or IT‑adjacent operational support role
• High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
• Demonstrated experience working with global or cross‑regional teams in a multicultural, multinational corporate environment
• Strong analytical mindset with the ability to diagnose technical and data‑related issues across complex digital workflows
• Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast‑paced environment
• Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
• Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non‑technical users
• Must be authorized to work in the United States without visa sponsorship
• Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related technical field (preferred)
• Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset) (preferred)
• Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards (preferred)
• Experience working with ticketing systems such as Service Now, Jira, or custom support queues (preferred)

Demonstrates expertise in technical support and system administration, with a strong focus on data management, user access provisioning, and compliance with governance policies. Proficient in Microsoft 365 tools and Smartsheet, with the ability to communicate effectively across multicultural teams.

• Microsoft 365 Proficiency
• Smartsheet Expertise
• Technical Support Experience
• Data Analysis Skills
• Bilingual Proficiency in English and Spanish

• Data Validation
• User Record Management
• Access Provisioning
• System Auditing
• Advanced Excel Formulas
• Troubleshooting
• Data Correction
• Digital Workflow Management
• Ticketing Systems Experience
• Metadata Management

• Analytical Mindset
• Organizational Skills
• Attention to Detail
• Clear Communication
• Prioritization Skills

• Data Governance
• Compliance Policies
• Operational Support
• Multicultural Environment
• Technical Workflows

• Smartsheet
• Service Now
• Jira
• Microsoft Teams
• Microsoft Outlook
• Microsoft Share Point
• MS Lists