Field Service Engineer II; Federal

Location:

Scottsdale, Arizona, United States

Location:
Remote, Preferably the west coast, but will consider anywhere in the US. (up to 70% travel)
Reports to:
Director of Customer Solutions
Direct Reports: 0

A Field Service Engineer engages in both pre and post-sale activities. (Deployment) This person supports pre-sale with test and evaluations, and on-site consulting. Post-sale, he or she plans, coordinates, and executes program implementation following purchase of Axon Enterprise’s , Axon body worn camera products, and Axon Professional Services Packages. A Field Service Engineer acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the  digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies.

A Field Service Engineer is responsible for delivering exceptional experience for our Federal partners.

• Setup and deployment of all Axon Products (SW, Apps and Devices)
• Maintaining the Agency’s  account
• Give Agency best practice knowledge and lessons learned
• Conducting on-site training on new features and products for the agency’s leadership team(s)
• Thoroughly documenting issues and workflows and suggesting new workflows to improve effectiveness of the Axon program
• Providing on-site support for Axon products and their supporting infrastructures
• Proactively monitoring the health of Axon equipment and providing “white glove” RMA support
• Recording and tracking agency feature requests and major bugs
• Connecting the Agency to “Early Access” programs for new products

• BS/BA or equivalent knowledge and experience
• Prior law enforcement background is preferred
• Experience implementing and/or leading new programs of record
• Experience with SAAS sales or support
• Experience with project management and resource tracking
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization:
  Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
• Understanding of software and/or hardware, testing and deployment
• Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities, and threats
• Willing to travel weekly throughout North America and possible international travel
• Experience working with law enforcement or military sales
• Ability to work effectively, add value as a team member and assume leadership role within the team
• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
• Ability to teach other members of the team and act as a mentor as required
• Willingness to take ownership of accounts and account related actions
• Must be able to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrate ability to implement, drive, track and report projects

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or is supplemented at any time in accordance with business needs and conditions.

Some roles may…