Incident & Change Management Manager - Night Shift

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

This position plays a critical role in the change, incident and problem management responsibilities. The role ensures that consistent responses and artifacts are provided for all audits and Business Recovery Exercises.

• Oversee and manage the Change Management function including the administering the Change Acceptance Board (CAB) meetings.

• Oversee the completeness and accuracy of change tickets within the change control policies and procedures as documented.

• Assume the role of Incident Coordinator for Severity 1 incidents

• Oversee the Problem Management Process and coordinate the resolution of business impacts across IT.

• Assume the role of Incident Coordinator for Production Disaster Recovery Programs ensuring that the severity 1 procedures meet all Business Continuity Management Governance requirements.

• Create, edit and maintain applicable department policies and procedures documents.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

• Excellent communication skills and ability to translate technical concepts verbally and written

• Education and/or experience typically obtained through completion of a Bachelor’s degree in computer science, information technology, or equivalent work experience

• Demonstrated experience in Business Continuity planning and execution

• Strong research and analytical skills

• Prior experience working with ITIL, ITSM and Project Management frameworks

• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)

• Certifications in Business Continuity Professional Programs (CBCP, CBCI, MBCP)

• Strong understanding of ITIL framework and IT Service Management

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $84,000 - $105,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in…