Learning & Development Reporting Specialist

Job Description - Learning & Development Reporting Specialist (260448)

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a  email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacq

Job Summary: Consumer Cellular is seeking a forward-thinking Learning & Development Reporting & Analytics Specialist to transform our L&D data capabilities. This is far more than traditional reporting: you'll own the design, development, and automation of the reporting infrastructure that drives strategic decisions across the organization. You'll convert legacy manual Excel tools into scalable, automated Power BI solutions, build data pipelines, and become the L&D team's analytics subject matter expert.

You'll work across two data domains: L&D-Owned platforms (LMS, Knowledge Base, etc.) — full data management and reporting ownership. External data sources (call handling and operational performance metrics) — partner cross-functionally to access, integrate, and report on data tied to the Consumer Cellular training experience.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

L&D Platform Data Management

Serve as the L&D team's primary resource for data management and reporting within L&D owned platforms (LMS, Knowledge Base, etc.) Build and maintain data connections between L&D platforms and Power BI for automated, near-real-time reporting on learning activity and engagement, and maintain data hygiene — proactively flagging and resolving data quality issues.

Reporting Infrastructure & Power BI Development

Design, build, and maintain production-grade Power BI dashboards that track the training journey (skills gaps, tool use, program effectiveness, and performance trends), published to Power BI Service with scheduled refresh so they stay current automatically. Develop semantic data models that unify L&D platform and external operational data using DAX measures for key KPI’s (period-over-period comparisons, running totals, completion benchmarks) and Row-Level Security (RLS) so stakeholders see only data appropriate to their role.

Modernize manual tracking tools into automated reports, dashboards, and workflows that replace repetitive processes. Document workflows, data sources, and refresh schedules to support sustainability and knowledge transfer.

Stakeholder Reporting & Governance

Prepare and present executive-ready presentations, reports, and dashboards for business leaders. Maintain a single source of truth for L&D metrics — standardized KPI definitions, naming conventions, and a central report inventory — and champion data governance best practices for report ownership, refresh schedules, and access management. Partner with subject matter experts and systems teams to ensure data quality, access, and alignment across all domains.

Data Analysis & Insights

Analyze L&D platform data (learner engagement, completion trends, time-to-proficiency) to assess training effectiveness and surface actionable insights for leadership and business stakeholders.

• Power BI:
  Data modeling, DAX measures, report design, RLS, Power BI Service publishing, and scheduled refresh.
• Power Automate:
  Flow design for report distribution, data alerts, MS Forms…