Information Technology System Administrator

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The customized feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for our business clients.

Are you the person your team turns to the moment Salesforce hiccups or a laptop won’t cooperate? Do you like being the reason things just work, quietly and reliably, without anyone else having to think about it? Can you write a script that automates the annoying stuff so nobody has to do it by hand again? If a clean system, a tidy ticket queue, and a well-documented process genuinely make your day, keep reading.

• Own the day-to-day health and performance of Beyond Feedback’s core business systems, keeping uptime and reliability where they need to be.
• Monitor our systems proactively so small issues get caught before they become big ones.
• Act as the point person for IT support tickets, prioritizing and resolving requests or looping in vendors on the more complex issues.
• Serve as our primary break/fix resource for Salesforce and other company systems, diagnosing and resolving issues as they come up.
• Design, build, and maintain the APIs and integrations that move data securely and reliably between our systems.
• Write Python scripts that support automation, integrations, and ongoing system maintenance.
• Monitor and maintain the systems, controls, and processes that keep our data secure and audit-ready, supporting our SOC 2 compliance program.
• Uphold Beyond Feedback’s IT policies, keeping our team’s day-to-day use of systems and data aligned with them.
• Serve as the primary point of contact for our IT vendors and managed service providers, keeping performance in check and escalating when needed.
• Handle hardware setup and configuration so new team members are ready to go on day one.
• Manage systems onboarding and offboarding, provisioning and de-provisioning access across the tools our team relies on.
• Document systems, processes, and procedures so we’re always ready for continuity, growth, and audits.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–5 years of experience in systems administration, IT management, or a related technical role.
• Proficiency in Python for scripting, automation, and integration work.
• Experience with Type Script for full stack web development.
• Demonstrated experience building and consuming APIs to move data between systems.
• Working knowledge of Salesforce administration and break/fix troubleshooting.
• Understanding of data security principles and practices, including those relevant to SOC 2 compliance — and experience preparing for or supporting a SOC 2 or similar compliance audit.
• Strong troubleshooting and problem-solving skills across a range of business systems and applications.
• Excellent organizational skills and attention to detail, with the ability to juggle multiple support requests at once.
• Clear written and verbal communication skills — you can explain a technical issue to a non-technical teammate without losing them (or talking down to them).
• Comfortable working independently and exercising sound judgment with minimal day-to-day supervision.

• Starting pay is between $85,000 and $100,000 per year, depending on experience.
• A comprehensive suite of benefits, including medical/dental/vision coverage (with fully paid…