Information Technology Support Specialist

The IT Support Specialist provides hands-on technical support to end users while assisting with the administration and maintenance of IT infrastructure and systems. This role is responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a high level of customer service.

This position operates in an onsite environment and requires a self-motivated, dependable individual who can work independently with minimal supervision.

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT systems
• Create, manage, and maintain user accounts and access permissions
• Support Office 365 administration and basic network operations
• Manage and track IT service tickets; prioritize, follow up, and elevate as needed
• Assist with IT asset management to maintain accurate inventory records
• Develop and maintain documentation including knowledge base articles, procedures, and user training materials
• Support mobile device management and video conferencing solutions
• Perform general system troubleshooting across Windows, macOS, iOS, and Android platforms
• Collaborate with broader IT teams to support infrastructure and operational initiatives
• Perform other duties as assigned

• Minimum of 1+ year of experience in an IT support or similar role
• Microsoft Office 365 administration
• Active Directory
• Exchange Server or Exchange Online
• Microsoft Office Suite
• Familiarity with networking concepts and equipment (routers, switches, firewalls, access points) preferred
• Experience supporting mobile devices and A/V or video conferencing tools preferred
• Healthcare or hospital environment experience preferred
• Bachelor’s degree or equivalent combination of education and experience preferred
• Strong troubleshooting and problem-solving abilities
• Excellent customer service skills with a user-first mindset
• Ability to clearly communicate technical information to non-technical users
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

• Consistent and reliable attendance
• Professional demeanor and presentation

• Prolonged periods sitting and working on a computer
• Occasionally lift and move equipment up to 20 pounds
• Ability to stand, walk, reach, and perform routine physical tasks in an office setting
• Standard office environment with moderate noise levels and activity