Senior Director, IT Business Solutions & Delivery

Senior Director, IT Business Solutions & Delivery

Scottsdale, Arizona, United States

At Axon, we are on a mission to Protect Life. We are explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As Senior Director, Business Technology Solutions & Delivery, you will own the portfolio that turns Axon's strategy - across sales, finance, and operations - into delivered, reliable technology. You'll lead the Business Solutions Architecture (BSA), Program Management Office (PMO), and Quality Assurance (QA) organizations - the three functions that shape how technology projects are prioritized, delivered, and trusted across Axon's critical operational and go-to-market platforms.

You will serve as a key member of the Business Technology Leadership Team, responsible for aligning technology and delivery priorities with evolving business objectives. This role requires a strong combination of strategic thinking, organizational leadership, product mindset, operational execution, and cross-functional influence.

You will partner closely with leaders across Sales, Finance, Operations, Customer Experience, and Engineering to define roadmaps, prioritize initiatives, and deliver scalable business solutions. This role is highly collaborative, outcome-oriented, and success will be visible.

Location: Hub-based (Boston, San Francisco, Scottsdale, Seattle, New York)

Schedule: Hybrid onsite Tuesday-Friday, remote Mondays

Reports to: Vice President, Business Technology

Direct Reports: 15 across BSA, PMO, and QA functions

• Own the BSA, PMO, and QA organizations and the portfolio governance that connects them.
• Run portfolio prioritization, project sequencing, and capacity planning across business functions.
• Give executive leadership real-time visibility into portfolio health, risk, and tradeoffs.
• Serve as trusted advisor to business leaders, translating strategy into executable technology initiatives.
• Build the operating model and delivery standards that let a fast-growing company move fast without breaking enterprise reliability.
• Oversee end-to-end delivery across requirements, execution, testing strategy, release readiness, quality.
• Establish KPIs that measure portfolio performance, adoption, quality, and business impact.
• Lead and develop managers across three functions; build succession, not just execution.
• Shape IT-wide strategy as a member of the Business Technology Leadership Team.
• Partner with Engineering, Data, and Corporate AI teams to accelerate cross-functional execution.
• Identify and drive process automation and transformation opportunities with business leaders.

• 10+ years leading enterprise delivery, PMO, business systems, or technology organizations
• A track record of running a portfolio (not just projects) in a complex, multi-stakeholder enterprise, prioritizing under constraint and owning the tradeoff conversations
• Proven executive partner who collaborates effectively with Sales, Finance, and Operations leaders to drive alignment and decisive outcomes
• Hands-on operational instinct: you can't delegate your way out of ambiguity; you report to it
• Technical fluency that earns credibility with Engineering, Data, and IT teams
• Experience bringing product-management disciplines (user research, iteration, adoption metrics) into IT delivery