Workforce Management Technical Lead; UKG

Job Description

We are seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise grade scheduling and labor forecasting capabilities. This role owns the end to end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (e.g., Infor, UKG, Legion), strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well governed solutions.

Your responsibilities will include but not be limited to:

• Own workforce management and strategy solution design for labor forecasting, staffing and scheduling processes.
• Drive end-to-end solution delivery, including configuration, customization, enhancements, releases, defect resolution and vendor management.
• Partner across business, HR, operations and technology teams to drive alignment and adoption.
• Serve as the Product Owner and thought leader, challenging processes and introducing best practices.
• Lead discovery sessions and fit-gap analysis to translate business needs into scalable platform configurations and process improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years’ experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years’ experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years’ partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years’ experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.
• Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data.
• Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
• Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.
• Experience working in large, matrix organizations.
• Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.
• Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.