Senior Analyst, Engineering - Telematics Operations

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Full Time Scottsdale, AZ, US 1 Attachments

2 days ago Requisition

Primary Objectives of Position:

The Senior Analyst, Engineering – Telematics Operations is a senior individual contributor responsible for analyzing, providing technical support, and continuously improving Flexi Van’s GPS/telematics ecosystem. This role independently owns assigned work streams, monitors device and system performance, ensures data integrity across AIM
360 and vendor platforms, resolves complex telematics issues, and collaborates cross-functionally to improve fleet visibility, reliability, and operational performance.

The Senior Analyst works cross-functionally with Field Operations, Maintenance & Repair, Business Intelligence, IT, Finance, Commercial, customers, and telematics vendors to support testing, deployment, integration, and lifecycle management of GPS devices and emerging technologies. The position requires strong initiative, independent judgment, technical curiosity, analytical capability, accountability, and ownership.

Major Duties & Responsibilities

GPS / Telematics Operations

• Manage telematics programs and operational tasks independently, including device activation, connectivity, health checks, configuration, lifecycle management, and ensuring GPS devices are correctly linked to chassis.
• Oversee and analyze device and system performance, addressing issues like non-reporting, poor performance, damage, tampering, misconfiguration, or anomalies; troubleshoot problems related to hardware, vendor systems, interfaces, installation methods, and asset data.
• Collaborate with vendors and Flexi Van teams to handle device installation, activation, replacement, warranty claims, repairs, removals, and recycling, while identifying recurring problems and implementing corrective or preventive solutions.

Data Integrity & Systems Reconciliation

• Ensure data integrity across AIM
  360, Flexi Van, and vendor systems through reconciliation, validation, and exception analysis.
• Analyze datasets and API/EDI feeds to identify trends, anomalies, reporting gaps, and data-quality issues, and drive corrective action.
• Develop KPIs, dashboards, and exception reporting; perform root-cause analysis and implement controls and process improvements.
• Support the evaluation, testing, validation, deployment, and post-deployment monitoring of GPS devices, sensors, firmware, configurations, and emerging telematics technologies.
• Execute structured test plans and assess device connectivity, reporting behavior, battery performance, location accuracy, installation quality, durability, tamper activity, and overall performance under real-world intermodal operating conditions.
• Manage geofence, landmark, and location-data requirements within AIM
  360 and associated vendor systems while supporting technology pilots and enhancements that improve chassis visibility, location accuracy, operational performance, and customer value.

Intermodal Operations, Vendors & Stakeholders

• Leverage telematics data to improve chassis visibility, utilization, location accuracy, container/chassis marriage reporting, and operational decision-making across ports, rail ramps, depots, customer locations, and storage yards.
• Serve as an operational and technical point of contact for assigned telematics vendors; monitor device performance, service levels, warranties, and corrective actions, and ensure issues and vendor obligations are resolved through verified resolution.

Process Improvement, Documentation & Cost Efficiency

• Create and continuously improve SOPs, workflows, technical…