IT Solutions Engineer​/Analyst I​/II | Palo Verde

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

Responsible for the support, administration, maintenance, and continuous improvement of business-critical vendor and enterprise applications. Partners with business stakeholders, software vendors, and IT teams to ensure applications remain secure, reliable, and aligned with business objectives.

Supports application lifecycle activities including incident management, problem resolution, system configuration, testing, upgrades, implementations, user support, and operational improvements. Troubleshoots application and system issues, coordinates with vendors to resolve technical problems, and contributes to the delivery of technology solutions that improve business processes and operational performance.

• Bachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, Engineering, or related field
• PLUS one (1) year of relevant experience; or an equivalent combination of education and directly related experience.
• Requires basic technical knowledge within an application, technology, or business support area.
• Demonstrated analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical concepts effectively to technical and non-technical audiences.
• Ability to manage multiple assignments and priorities in a team environment.

• Bachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, Engineering, or related field
• PLUS four (4) years of relevant experience; or an equivalent combination of education and directly related experience.
• Requires working knowledge and experience supporting enterprise or vendor-supported applications.
• Demonstrated ability to independently resolve complex technical and operational issues.
  
  Experience coordinating with vendors, business stakeholders, and technical teams.
• Ability to lead assigned initiatives and provide guidance on application support activities.

• Experience supporting Commercial Off-The-Shelf (COTS), SaaS, or vendor-hosted applications.
• Knowledge of IT Service Management (ITSM) processes, including Incident, Problem, Change, Request, and Release Management.
• Experience working directly with software vendors to investigate and resolve issues.
• Experience with software development, scripting, or coding using languages such as C#, .NET, Java, Python, Power Shell, JavaScript, SQL, or similar technologies.
• Experience developing, troubleshooting, and supporting application interfaces, integrations, APIs, web services, ETL processes, or data exchange solutions.
• Experience supporting application testing, upgrades, implementations, and system integrations.
• Knowledge of user access management, application administration, and system configuration practices.
• Ability to create and maintain technical documentation, procedures, and knowledge articles.
• Strong customer service, organizational, communication, and relationship management skills.

Any PVNGS employee may be called upon to serve as a member of the Emergency Response Organization (ERO) and will be expected to fulfill their obligation as an ERO member. Any PVNGS employee may be called upon to support a refueling or short-notice outage. This includes line roles and responsibilities as necessary to execute outage activities. These are conditions of employment at PVNGS.

1. Supports the administration, maintenance, configuration, and continuous improvement of assigned business and…