Hybrid WFM & CCaaS Analyst; Data-Driven Ops
Listed on 2026-10-06
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IT/Tech
Data Analyst, IT Business Analyst, Business Systems & Technology Analysis -
Business
Data Analyst, Business Systems & Technology Analysis
CNA National is seeking a highly analytical WFM & CCaaS Analyst to own workforce forecasting, scheduling, and operational reporting for our Scottsdale contact center. You will manage intraday staffing, CCaaS configurations, and performance dashboards to drive service levels.
The ideal candidate has deep WFM expertise, strong technical aptitude, and proven collaboration with cross-functional teams to optimize staffing and processes.
Are you ready to take on the Hybrid WFM & CCaaS Analyst (Data-Driven Ops) role at CNA National?
This opportunity is part of our work in Human Resources, IT & Technology.
The advertised compensation is 75..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Hybrid WFM & CCaaS Analyst (Data-Driven Ops) role in the description above.
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