Director of Claims - Complex Liability

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!

Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.

Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

We are an equal‑opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on the first day of employment
• 401(k) retirement plan with company match
• Enjoy generous paid time off to support your work‑life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

The Director of Claims – Complex Liability Division is responsible for providing strategic, operational, and technical leadership over the Complex Liability claims function, with a strong emphasis on New York and California claim handling. This role will lead the development and execution of the complex liability claims operation, ensuring timely, fair, and consistent claim outcomes while maintaining strong service levels and financial discipline.

The ideal candidate brings deep experience handling complex litigated liability claims, has led high‑performing teams, and can build teams to handle claims by jurisdiction.

• Lead the Complex and Commercial Liability claims operation, overseeing high‑exposure and litigated claims.
• Build and manage jurisdiction‑specific claims teams, with a strong focus on New York and California.
• Set and enforce consistent claim handling standards, service levels, and technical excellence.
• Develop and lead claims managers and teams, driving accountability and performance.
• Oversee severity management, reserving discipline, and effective claim resolution.
• Partner with Underwriting, Actuarial, and Legal to align claim strategy with portfolio objectives.
• Drive analytics, continuous improvement, operational efficiency, and regulatory compliance.
• Provide executive leadership with reporting, insights, and recommendations on claim trends.

• 5–10+ years of experience handling complex, litigated liability claims with significant exposure.
• Proven leadership experience managing claims teams, including adjusters and management‑level staff.
• Strong technical expertise in liability evaluation, coverage analysis, litigation management, and claim strategy.
• Experience supporting serious or high‑severity loss programs with disciplined reserving and resolution.
• Ability to maintain service standards while managing time‑sensitive, high‑exposure claims.
• Strong executive communication skills, sound judgment, and a high level of accountability.

• Prior responsibility for large loss, catastrophic, or complex claim portfolios in New York and California.
• Juris Doctor (JD) strongly preferred.