Property Adjuster - Estimating Scottsdale, AZ

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. Over 90 years of innovation have kept us ahead of customer needs, from seat belts and air bags to pricing sophistication, telematics, and recent advances in device and identity protection.

A Day in the Life of an Inside Property Adjuster

As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibilities include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and Claims

X Video Collaboration, using voice calls, email, and text messages. This role places a particular focus on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.

• The Customer Service Expert – you’ll embody Allstate’s Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, email, and sometimes video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preferred communication method and keep them updated on the claim progress.
• The Negotiator – you will evaluate and negotiate claims settlements with customers, vendors, third‑party carriers and claimants, following all legal and business standard methodologies. With negotiations, you will incorporate tactics to handle challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast‑paced environment, including estimate tools, job aids, and additional settlement platforms, while using your sharp critical‑thinking skills.
• The Recorder – you’ll protect the company financially by executing policies along policy agreements and maintaining a clear record of your work in a claims system that you will be trained on, ensuring timely and accurate documentation is completed as you work on each claim.

• Monday – Friday: 8 am – 4:30 pm, with rotational Saturday duty. In‑office.
• Some weekends and extended hours may be required to serve customers in their times of need.

• 1+ year of prior customer service experience.
• Previous industry experience highly desired.
• Proficiency in Xactimate and other relevant software for virtual assessments.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills for remote interaction with customers and stakeholders.
• Ability to work independently and manage time efficiently in a virtual environment.
• Detail‑oriented and organized, focused on delivering high‑quality claim resolutions.
• Residency within the posted location is mandatory.

The training program is designed to build a claims foundation and understand the systems and processes in day‑to‑day work. Ongoing training opportunities for continuous improvement happen regularly on the job.

As a condition of employment, you may need to obtain an adjuster and/or an appraiser license, which may require passing a background check with the Department of Labor. If applicable, you must secure license(s) within 60 days of hire and will receive support from the Hiring Manager and Centralized Licensing team to ensure proper licensing.

You may be eligible for a $1,000 Licensing Sign‑On Bonus if you have the applicable active licenses for this role (Home Resident Property & Casualty, DHS Florida or Texas, and/or applicable Appraiser License). Current employees or candidates who have previously…