Property Adjuster – Estimating - Scottsdale, AZ

Position:
Inside Property Adjuster – Scottsdale, AZ

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibilities include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will interact with customers, contractors, and vendors through various software platforms such as Xactimate and Claims

X Video Collaboration, using voice calls, email, and text messages. This role places a particular focus on water losses to ensure the highest level of support and resolution for these specific claims.

• Customer Service Expert
  :
  Live into Allstate’s Claims Culture by caring, empowering, and restoring. Lead with empathy, be compassionate, clear, and a committed partner in each Property claim.
• Investigator
  :
  Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Effective Communicator
  :
  Use phone, emails, and video chat to help customers through a fast, fair, and easy claims process. Offer the customer their preferred communication method and keep them updated on claim progress.
• Negotiator
  :
  Evaluate and negotiate claims settlements with customers, vendors, third‑party carriers, and claimants in accordance with all legal and business standard methodologies, including challenging and complex situations.
• Problem Solver
  :
  Utilize multiple tools—including estimate tools, job aids, and settlement platforms—to get the job done in a fast‑paced environment, using sharp critical‑thinking skills.
• Recorder
  :
  Execute policies and protect the company financially by maintaining accurate records in the claims system, ensuring timely documentation is completed for each claim.

Monday – Friday; 8 am – 4:30 pm with rotational Saturday duty.
In‑office. This role requires willingness to work some weekends and extended hours if necessary.

High School/GED

• Auto req  
• Job Category:
  Claims
• City:
  Scottsdale
• State:
  Arizona
• Job Code:
  Ins Insurance
• Affiliate Sponsor:
  All State

• 1+ years of previous customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail‑oriented and organized, with a focus on delivering high‑quality and efficient claim resolutions.
• Residency within the posted location is mandatory.

As a condition of employment, the office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If required, you will be expected to secure the license(s) within 60 days of hire. The Hiring Manager will work with you and the Centralized Licensing team to ensure you are properly licensed.

You may be eligible for a $1,000 Licensing Sign‑On Bonus if you have the applicable active licenses needed for this role, including a Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, or an applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign‑on bonus.

• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time‑off policy that supports your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits, including 401(k)/pension, education reimbursement, and programs to help balance work with the rest of your life.

Active Listening, Communication, Customer Service, Empathy, Multitasking, Practical Thinking, Timeline Management, Working Independently, Xactimate.

$22.44 – $33.70 per hour, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.