Mechanical Automotive Claims Adjuster; Spanish Speaker

Our fast-growing company is looking for a detail oriented, take‑charge personality, “excited to learn individual” to take on the position of AUTOMOTIVE CLAIMS ADJUSTER at our warranty administration company. The ideal candidate will have a minimum of one-year experience in retail auto parts/service and be able to demonstrate a history of excellent communication and detail‑oriented administration skills. This position requires an ability to understand, interpret and explain policies and concepts to individuals at every level of customer knowledge making professionalism, tact, and well‑developed people management skills a must.

This position requires that the candidate is bilingual in Spanish & English.

• Promptly and effectively handles to conclusion mechanical claims with moderate direction and oversight. Adjudicating GAP, Tire & Wheel, Key Replacement, PDR other claims types may be necessary.

• Analyzes information captured through communication from repair facilities and customers to verify and determine coverage.

• Research all resources available to validate claim accuracy.

• Determines claim payment amount to be paid to the policyholder or claimant for breakdown or losses.

• When necessary, investigates, evaluates, negotiates, and equitably settles claim to policyholder/claimant which may include interviewing dealer representatives, agents and claimants for claim settlement resolutions.

• Establish, approve (within established limits), process and apply reimbursements to Insurance Carrier accounts, Selling Dealer accounts, Parts Vendors, Policy holders and any internal PWC accounts.

• Interacts daily with Agents, Sub‑Agents, Policyholders, Dealers and Repair Facilities to answer and resolve any outstanding claim issues.

• Initiates and conducts follow‑ups via proficient use of claims systems and related business systems

• Maintains and develops current knowledge of the mechanical claims adjudication process which may require attendance at various seminars or training sessions.

• Fluency in Spanish (C2) is required.

• ASE Certification(s) or willing to obtain if hired.

• Minimum one-year experience in claims adjusting, retail auto parts/service, or general automotive preferred.

• Must be detail oriented and become knowledgeable of PWC Administration procedures, policies and coverages.

• Typing, minimum 40 wpm.

• Tactful and mature.

• Excellent written and verbal communication skills.

• Good telephone and organizational skills.

• Intermediate level of proficiency in Microsoft Office programs such as Outlook, Word and Excel.

• Able to effectively present information in one‑on‑one and group situations to customers, clients, and other employees of the organization.

• Able to apply common logic to carry out instructions furnished in written, oral, or diagram form.

• Sound administrative skills, well‑developed people and principles management skills.