Senior Technician - Data Center Batch Operations - Onsite – Scottsdale, Arizona

PBM Batch Operations

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This position is focused on PBM Batch Operations and includes responsibilities such as monitoring and supporting IBM Workload Scheduler (IWS) batch processing, performing batch job interventions, supporting mainframe operations and console monitoring, overseeing RxClaim and iSeries batch environments, coordinating disaster recovery activities, managing incident notifications and Service Now tickets, maintaining operational procedures, and providing 24x7 production support coverage. The role also requires experience with scheduling tools, mainframe batch processing, secure file transfer processes, and data center operational support.

Sunday, Monday, and Tuesday: 7:00 AM to 7:00 PM (Arizona Time)

Wednesday: 7:00 AM to 1:00 PM (Arizona Time)

Shift Structure:

• Three 12-hour shifts (Sunday through Tuesday)
• One 6-hour shift (Wednesday)

Additional Requirement:

• Must be available to work overtime as needed to provide coverage

The PBM Operations environment includes responsibility for:

• Monitoring and supporting IWS (IBM Workload Scheduler) batch processing.
• Batch job interventions (restart, hold, kill, force complete).
• Mainframe IPL support.
• Mainframe console monitoring across multiple LPARs.
• RxClaim and iSeries batch monitoring.
• PBM Disaster Recovery support.
• Vendor escort activities and data center operational support.
• Data center security ticket processing.
• MIR3 paging and incident notifications.
• Service Now ticket management.
• Procedure verification and operational documentation updates.
• 24x7 production support coverage.

The PBM Batch Operations team supports technologies including:

• IBM Workload Scheduler (IWSd / IWSz)
• Robot Scheduler
• Mainframe batch processing
• RxClaim batch environments
• Secure file transfer processes
• Data center operational systems and monitoring tools

Anticipated Weekly

Hours:

40

Time Type:
Full time

Pay Range: $18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.