Senior Manager, Supply Chain Operate

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Recruiting for this role ends on 08/09/2026.

• Leading complex Supply Chain Operate engagements across procurement, planning, manufacturing, order fulfillment, logistics, inventory management, and other supply chain domains
• Advising senior client stakeholders on operating models, process performance, service expectations, organizational capabilities, and technology environments to identify opportunities to improve cost, service, and resilience
• Owning engagement delivery and outcomes, including quality, risk, timelines, financial performance, governance, and coordination across onshore and offshore delivery teams
• Designing and mobilizing business process as a service (BPaaS) and application managed services (AMS) operating models, including service scope, governance, delivery locations, resource models, performance measures, and continuous improvement approaches
• Leading transition and stabilization activities, including current-state assessment, knowledge transfer, process documentation, cutover planning, and steady-state service launch
• Supporting business development, coaching teams, and contributing to practice growth, innovation, and reusable delivery assets

A successful candidate will possess:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to mentor and provide clear guidance to others

Our Enterprise Operations as a Service Supply Chain Operate team helps client organizations address complex operational challenges and modernize how supply chain services are delivered. We support services across the end-to-end supply chain including Supply Chain Planning, Sourcing and Procurement, Manufacturing, Quality, Logistics, and Aftermarket, helping clients move beyond traditional full-time-equivalent-based business process outsourcing models toward more autonomous, AI-enabled operations.

By combining delivery experience, process knowledge, and Deloitte investments in automation, analytics, artificial intelligence, and other leading capabilities, we help clients accelerate time to value, reduce cost to serve, and improve stakeholder experience.

Required:

• Bachelor's degree
• 10+ years of experience in supply chain operations, managed services, shared services, outsourcing, or consulting
• 5+ years of experience leading complex client engagements, managed services programs, transformation initiatives, or multi-workstream delivery teams
• 3+ years of experience managing and developing teams in a client service, consulting, shared services, operations, outsourcing, or managed services environment
• Experience in a lead or delivery role on supply chain business process as a service (BPaaS), application managed services (AMS), or other operate engagements in procurement, planning, manufacturing, fulfillment, logistics, or inventory management
• Experience designing operating models and leading transition, mobilization, delivery governance, financial management, and risk management activities
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Master's degree
• Experience leading global or multi-geography Supply Chain Operate, business process as a service (BPaaS), application managed services (AMS), or outsourced supply chain engagements
• Experience with supply chain technology platforms, including enterprise resource planning (ERP), warehouse management systems (WMS), transportation management systems (TMS), manufacturing execution systems (MES), product lifecycle management, demand and supply planning, or inventory optimization applications
• Experience transitioning work to offshore or global delivery centers and leading post-transition stabilization and service improvement
• Experience developing service delivery models that integrate business process operations with application support, data, analytics, automation, or artificial intelligence capabilities
• Experience supporting account growth,…