General Manager

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** Make a Difference
** At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

The
** General Manager
** works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
** This position is dependent on the award of contract.
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* Location:

City of Scottsdale, AZ
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* What you’ll do:

*** Contract oversight and facilitation of client needs with anticipation of growth
* Identify potential risk and develop resolution processes
* Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
* Development of or oversight of documentation or work plans as required or needed
* Employee training and development
* Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
* Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
* Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
* Act in a consultative manner, developing and presenting annual plan reviews
* Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
* Maintain a “Safety First” attitude with client and personnel
* Good understanding or local climate needs and issues pertaining to the passenger transportation industry
* Thorough understanding of ridership policies to ensure smooth transportation services
* Capability of addressing any questions / concerns regarding site transit program
* Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
* Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
* Monitor performance of direct reports and provide coaching and guidance
* Oversight of Federally mandated Drug and Alcohol program
* Perform additional duties as assigned or required
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* What you’ll need:

***** Experience, Education &

Certifications:

**** High school diploma or G.E.D
* Previous supervisory or management experience in the Para-Transit or similar industry, 2 to 3 years’ experience
* At least 3+ years of experience in management
* Experience monitoring the delivery of contractual services
* Must possess a valid current driver’s license
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* Skills:

**** Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
* Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
* Ability to acquire in-depth knowledge of computerized transit routing systems
* Data analysis
* Exceptional interpretation and problem solving skills
* Ability to schedule, organize and prioritize multiple tasks
* Understanding of budget and cost analysis
* Moderate to advanced computer skills
* Ability working with data reporting and analytics
* Knowledge of ADA, DOT, FTA regulations
* Ability to establish key processes and procedures
* Ability to maintain high level of confidentiality
** Even better if you have...
*** Prior contract and or project management experience preferred
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* What’s in it for you:

*** Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
** Salary Min: $76,960/ annually
**** Salary Max: $96,200/ annually
*** This information reflects the base salary pay range for this…