Director of Operations- Roofing Vertical

Onsite

Location:

Scottsdale, AZ
Compensation: $150,000 to $200,000 annually

The Director of Operations for 10X Roofing is responsible for designing, implementing, and optimizing the scalable operational infrastructure that enables member execution s role translates strategic objectives into standard operating systems, processes, training, compliance, technology, and performance management practices that ensure consistency, safety, quality, and satisfaction across the network. The Director of Operations owns the “how” and “who” of operational execution, ensuring that members can deploy best practices s role collaborates across Product, Technology, Training, Customer Success, Sales, and executive leadership to operationalize strategy and drive continuous improvement.

• A scalable operating system that supports ~250+ roofing businesses with consistent execution, safety, quality, and performance standards
• Industry-leading metrics for training, safety, compliance, operational performance, and member satisfaction
• Clear dashboards and reporting that drive accountability, transparency, and informed decision-making at all levels

• Translate strategic goals into operational plans, SOPs, and playbooks deployable across the member base
• Build and maintain the operating system, including onboarding, training, safety, compliance, scheduling, capacity planning, and performance management
• Implement dashboards, KPIs, and reporting infrastructure to measure safety, quality, throughput, productivity, NPS, EBITDA impact, and member satisfaction
• Identify operational gaps across the member ecosystem and drive corrective action, standardization, and continuous improvement
• Deploy systems, technologies, and tools that enhance productivity and competitive advantage across the network
• Oversee operational onboarding and training for new members to ensure readiness to execute 10X Roofing standards
• Ensure best-in-class safety practices, compliance, and certification standards across all member organizations
• Support integrations, mergers, or acquisitions with an operational lens to ensure alignment, readiness, and performance
• Collaborate with President and executive leadership on long-term operational strategy, resource allocation, and cost containment
• Work with Finance to align KPIs, budgets, hiring forecasts, and cost efficiencies
• Provide operational reporting, insights, and structured feedback loops to inform leadership and guide decision-making

• Deep knowledge of roofing industry operations including licensing, safety, compliance, and regulatory requirements
• Proven success implementing SOPs, playbooks, KPIs, and systems-based execution at scale
• Financial and analytical acumen to build budgets, model efficiencies, and forecast hiring needs
• Experience leading operational integrations during mergers or acquisitions
• Strong process engineering mindset to map workflows, remove bottlenecks, and drive standardization
• Change management capability across diverse stakeholders to drive adoption of new systems and standards
• Intermediate understanding of sales and marketing operations for alignment and support

• 7–10+ years in operational leadership roles (Director, VP, COO, etc.)
• Roofing industry experience strongly preferred
• Experience in multi-site, franchise, or network system operations a plus
• Experience with CRM, ERP, field operations, and BI systems highly desirable

• Medical, dental, and vision for FT positions and their dependents
• Vacation and sick time policy that increases based on tenure with the company
• Employee Assistance Program through Guardian
• 401k with up to 3% Company match
• Pet Insurance through SPOT for your 10X pets
• Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
• Employee wellness initiatives including a 100% paid gym membership and access to discounts on local meal prep services
• Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
• Continued
  
  Education:
  
  we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
• Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission

• Ability to sit at a desk or computer for extended periods
• Travel up to 50% to visit member locations, assess performance, and support field operations