District Manager, Management

Position Overview

The District Manager (DM) is a dynamic leader responsible for driving operational excellence, team performance, and superior customer experiences across a portfolio of service locations - including car washes, quick lube centers, and retail convenience stores - within a defined geographic district. Reporting to the Director of Operations, this role plays a pivotal part in achieving Spotless Brands' strategic growth, financial targets, and brand standards.

The District Manager (Site Operations) collaborates closely with the District Manager (Lube) and District Manager (Convenience Store) to ensure alignment across all business lines. Together, these peer leaders are jointly accountable for driving overall site performance, team coordination, and seamless customer experience.

The District Manager ensures consistent execution of operational policies, facility standards, and service delivery across all sites. They lead, coach, and develop General Managers and Site Managers to maximize performance, build strong talent pipelines, and foster a culture of accountability, safety, and continuous improvement. This leader thrives in a fast-paced environment, balancing tactical execution with strategic thinking to deliver business outcomes.

Success in this role requires frequent on-site presence, the ability to influence across all levels, and a relentless focus on people development, customer satisfaction, and profitable growth.

Essential Functions (Other Duties as Assigned)

Operational Leadership & Financial Oversight

• Oversee the daily operations, sales, and profitability of multiple locations across an assigned district

• Ensure operational standards and compliance protocols are consistently executed across all business lines - including car wash, oil change, and convenience store operations - focusing on inventory control, service bay efficiency, merchandising, and retail cleanliness

• Administer and manage individual site budgets and overall district financial performance, ensuring adherence to labor targets, cost controls, and revenue goals

• Analyze operational trends across each service line and lead targeted operational improvement plans, addressing throughput times in car washes and oil change centers, shrink reduction in convenience stores, and upsell services across all locations

• Lead all district-level initiatives, projects, and campaigns to ensure timely execution and alignment with brand standards

• Foster a culture of continuous improvement, ownership, and operational discipline at all locations

• Perform other duties as assigned to support the team and the needs of the business

Talent Management & Leadership Development

• Hire, onboard, and train high-performing Site Managers and Managers-in-Training (MIT) in collaboration with HR and the Director of Operations

• Build and execute succession plans for critical site roles across the district

• Provide regular coaching, feedback, and development opportunities to direct reports, ensuring readiness for promotion and role expansion

• Address employee performance concerns and implement disciplinary actions in collaboration with HR and operational leadership

• Promote a people-first culture focused on accountability, inclusion, and professional growth

• Promote a "One Team" Spotless Brands culture across the district, leading change through consistent standards, collaboration, and team accountability

Customer Experience & Brand Standards

• Champion consistent, high-quality customer experience at every site including car wash, lube centers, and convenience stores by holding teams accountable to Spotless Brands' brand and service standards

• Manage escalated customer issues with professionalism and empathy, ensuring timely resolutions and reinforcing customer trust

• Lead district initiatives focused on improving customer satisfaction, loyalty, and service execution

• Encourage innovation and site-level engagement through team and individual contests or performance-based recognition

Cross-Functional Collaboration & Communication

• Serve as the primary point of contact between site leadership and corporate support center such as HR, marketing, maintenance, etc.

• Partner closely with maintenance teams to ensure all sites are operational and meet safety and service expectations

• Communicate clearly with Director of Operations to provide updates on district performance, team development, and operational risks

Compliance, Safety & Facility Oversight

• Ensure all locations comply with OSHA, company safety standards, and operational policies

• Enforce the consistent use of personal protective equipment (PPE) and ensure proper inventory controls

• Monitor compliance with uniform policies, site cleanliness, and preventative maintenance schedules

• Provide ongoing safety training and compliance audits to ensure a safe and efficient work environment

Site Type Variations

• The core responsibilities of the District Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary…