Professional Services Manager II, Axon Air Scottsdale, Arizona, Scottsdale, Arizona

Location:

Scottsdale, Arizona, United States

You will serve as a trusted advisor and subject matter expert (SME), ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness. By combining advanced technical skills, regulatory knowledge, and consultative leadership, you will accelerate customer adoption, influence program expansion, and deliver long-term success.

Location: Remotely from the United States with up to 80% travel

Reports to: Manager, Professional Services

Direct Reports: 0

• Engage with agency leaders (e.g., Chiefs of Police, Sheriffs, Command Staff, Directors of IT) and drone program managers during pre- and post-sale phases to design and enhance UAS programs.
• Contribute to pre-sale efforts by conducting needs assessments, providing technical demonstrations, creating deployment plans, and guiding agencies through T&E engagements.
• Lead and manage large and/or complex program implementations
  , ensuring readiness, compliance with FAA Part 107, and seamless integration with third-party vendors.
• Serve as a primary technical point of contact
  , providing advanced guidance on drone operations, system configurations, and SaaS integrations.
• Develop, schedule, and deliver advanced drone-related training programs for agencies, ensuring technical proficiency and long-term adoption.
• Mentor Axon Air PSMs and cross-functional partners, sharing expertise, workflows, and best practices.
• Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders.
• Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps.
• Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations.

• BS/BA or equivalent experience.
• 3-5+ years of professional services, technical deployment, or UAS program management experience.
• Demonstrated success leading complex technical deployments and customer-facing projects.
• FAA Part 107 certification required (advanced certifications strongly preferred).
• Advanced expertise in UAS platforms (DJI, Skydio, Sky Hero, Fotokite), detection systems (Dedrone), and drone management software (Drone Sense).
• Experience with network infrastructure, data management, or SaaS integrations preferred.
• Strong project management, organizational, and consultative skills with proven ability to influence executive and technical stakeholders.
• Excellent communication skills with experience providing in-person technical instruction in operational or high-stakes environments.
• Ability to work independently while also mentoring peers and junior team members.
• Willingness to travel weekly across North America (potential for international travel).
• Familiarity with law enforcement, security, or military operations strongly preferred.
• Comfortable working in elevated positions, climbing, working with hand tools, and lifted objects

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness programs
• Emotional & Mental Wellness support

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

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