Program and Volunteer Manager

• Location 9160
  
  E. Shea Boulevard,Suite 103B,Scottsdale, AZ, 85260,United States
• Base Pay $50,000.00 - $55,000.00 / Year
• Employee Type Full Time Exempt

Founded in 2003, GiGi's Playhouse Inc.’s mission is to change the way the world views Down syndrome and send a global message of acceptance for all . We profoundly change lives through national campaigns, educational programs, and by empowering individuals with Down syndrome, their families, and the community. All programs are free and are therapeutic or educational in nature. Each one of our programs is designed to work on specific skill development, including speech and language, literacy, socialization, and fine and gross motor skills.

GiGi’s Playhouse has opened over 60 locations across North America and is growing by several locations annually.

This position is for our Scottsdale, AZ location.

GiGi’s Playhouse offers innovative programs for children and adults with Down syndrome, designed to develop confidence and the development of a broad variety of skills – educational, therapeutic and career development . Programs are 99% volunteer run . The Program and Volunteer Manager works in-person in the Playhouse and facilitates the implementation of all programs, ensures they operate effectively , supports volunteer recruitment, orientation, scheduling, training, and recognition of volunteers within the Playhouse .

This includes making sure programs are properly staffed with skilled and trained volunteers and follow structured curriculums . Interacting well with people at all levels of the organization is necessary - daily communication with staff, volunteers and participants with varied diagnoses and their families will be needed in this role to be successful . A flexible schedule is a must , as you may be needed to oversee or cover programs when needed, including some evenings and weekends.

All staff members are the face of GiGi’s Playhouse and play an essential role representing GiGi’s to families, volunteers, donors, and community members.

Reports To:

Executive Director

• In partnership with Program Committee and/or Executive Director, define long term (6-12 months) program plan , including program sessions, themes, rolling out new programs , etc.
• Work with Playhouse families (surveys, focus groups, etc.) to understand additional demand for new program types, better program times, themes, etc. to ensure the Playhouse is meeting the needs of families while remaining consistent with the GiGi’s mission.

• Ensure all programs at the Playhouse meet the stated objectives and branding messages delivered by the GiGi’s Playhouse national office
• Maintain a project log for ongoing improvement of current programs and activities to help inform better solutions
• Partner with National Program team to leverage and continually improve centralized strategies and tools for program execution and volunteer management
• Demonstrate sufficient understanding of program objectives and execution models to be able to fill in on occasion to help support program needs.

• Becomes an expert at Salesforce (relational database tool) to document and track volunteer activity and program data , including reporting on trends .
• Continually seek opportunities to track program impact and document it in Salesforce, while minimizing program interference and volunteer paperwork .

• Updates online calendar with all programs and events, at least 6 weeks in advance
• Continually c aptures success stories , quotes, and quality pictures during programs for use in marketing efforts .
• Inf…