Patient Care Coordinator

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment.

For more information, visit

Location Address:

Department: Clinical Support

Work Schedule: Monday – Friday (8:00am – 4:30pm)

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

The role of the Patient Care Coordinator is to serve as a liaison between the Clinical staff and the patient to coordinate expenses, clinical care, and administrative needs. The Patient Care Coordinator collaborates with the Nurse Coordinators and takes daily direction from the Nurse Manager.

• Assist the RN with new patient appointments and provide support to the nursing staff.
• Initiate checklist and chart audit and provide to RN once patient plan is established.
• Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
• Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
• Send abnormal labs/preconceptual labs to RN for physician review.
• Maintain patient charts during ART meeting review.
• Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated.
• Review and verify all IVF/FET Care plans are completed.
• Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
• Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
• Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
• Monitor out-of-town patient lab work and results.
• Coordinate with nursing team to ensure lab work/results are recorded in chart.
• Monitor IVF treatment process and ensure timely patient flow.
• Assist Nurse Manager with situations and patient issues as needed.
• Other duties as assigned.

• High School Diploma or equivalent required.
• Medical Assistant Certification or equivalent preferred.
• Experience in reproductive medicine or Women’s health preferred.

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners;

filing cabinets. While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees should have…