Operating Partner

Join the fastest growing entertainment brand in the hospitality space!

About Pop Stroke

Welcome to Pop Stroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is Pop Stroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

Pop Stroke currently has locations across Florida, Texas, Arizona, Alabama, Nevada, Tennessee and South Carolina, with additional venues under development.

We're looking for awesome folks to join our Pop Stroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place!

About the role

The Assistant General Manager supports General Manager in managing the daily operations and executing service in our restaurant and golf operations, including the selection, development, and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies and ensure that guests are satisfied with their dining and golf experience.

The Assistant General Manager reports to the General Manager.

The Operating Partner is responsible for managing the daily operations of the restaurant and golf operations, including the selection, development, and performance management of employees. The Operating Partner oversees all food, beverage, and golf service operations, manages inventory and ordering, optimizes profits, and ensures exceptional guest satisfaction across all aspects of the venue.
The Operating Partner reports to the Operations Director.

• Oversee and manage all areas of the venue and make final decisions on matters of importance.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Ensure that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Manage food safety and planning.
• Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of kitchen, dining areas, Pop Stroke Greens courses, golf buildings, and ice cream shop.
• Ensure compliance with operational standards, company policies, and all federal/state/local laws and ordinances.
• Maintain high-quality food preparation and service.
• Maintain a professional image of the entire property, including cleanliness, proper uniforms, and appearance standards.
• Estimate and calculate food and beverage costs.
• Manage retail operations and inventory.
• Oversee efficient provisioning and purchasing of supplies.
• Oversee Kitchen Manager and Kitchen Staff to ensure proper portion control and preparation standards to minimize waste.
• Ensure the highest quality of product and execution standards for every guest.
• Must be Serv Safe certified and uphold all Serv Safe guidelines.

• Ensure exceptional guest service in all areas. Respond to complaints and take all appropriate actions to turn dissatisfied guests into return guests.

• Ensure proper security procedures to protect employees, guests, and company assets.
• Maintain a safe working and guest environment to reduce injury and accidents; complete accident reports promptly.
• Manage shifts, including daily decision-making, scheduling, and planning while upholding standards, quality, and cleanliness.
• Investigate and resolve complaints concerning food quality, service, or issues on the Pop Stroke Greens courses.

• Provide direction to employees on operational and procedural issues.
• Interview hourly employees.
• Direct hiring, supervision, development, counseling, and termination when necessary.
• Conduct orientation, explain the Pop Stroke philosophy, and oversee training for new employees.
• Develo…