Retail Sales Associate

$15.25 to $18.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Unlimited commission potential above your hourly base rate.
• Vacation: one week of paid vacation after six months of full‑time service; an additional week after one year; two weeks thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter, up to 24 hours after five years.
• Employee discounts available from day one.
• Tuition Reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k after six months.
• First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages and interacts with customers in a positive and professional manner to process sales, loans and other transactions.

The associate will work with a wide variety of jewelry and general merchandise, including tools, electronics and firearms (in FFL locations).

Full‑time Pawnbroker / Retail Sales Associate positions offer an hourly wage plus commission based on productivity. Pay is based on work location, qualifications and experience.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean and stocked and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms‑certified.
• May be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8 % commission, based on the gross profit of their personal performance. Applicants will receive more detail during the interview process.

Note:

The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of…