Sales Advisor - Scottsdale Fashion Square

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide customers with support and guidance. You'll use your fashion and product knowledge to give customers the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide outstanding service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use your product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings relevant for your role and future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practices and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Follow best practices for in-store OMNI services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities

Who You Are

• As a Sales Advisor, you should be passionate about fashion and what we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment applicable to your role
• Experience with customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for an inclusive, diverse and equitable workplace
• We are a values-driven organization guided by our seven values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive company where you can be yourself at work
• Opportunity to join a large global talent community with growth opportunities
• Comprehensive benefits including health, wellness, retirement, paid leave and community day programs
• Employee discount at H&M, & Other Stories, and COS

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $15.75 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

Note:

We are committed to providing reasonable accommodations for applicants with disabilities. For assistance during the application process, please contact