Store Manager, Retail & Store Manager

Position Summary

As one of the leading online fashion brands, Princess Polly Retail Stores is nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a Store Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.

Our Store Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They produce outstanding business results and inspire a team of high performers. As a Store Manager, make sure your store runs smoothly every day, from peak seasons to adapting operations as a new store in our fleet. You’ll work closely with our Senior Vice President of Retail and retail support teams across the business.

The best Store Manager is equal parts methodical and entrepreneurial. They’re proactive planners who care about the details, but can see the big picture. And they’re natural leaders with a knack for bringing out the best in others.

• Recruiting, training, supervising, appraising and inspiring staff
• Managing budgets and maintaining statistical and financial records/reporting
• Effectively managing customer queries and complaints
• Overseeing product sell-through
• Maximizing profitability and setting/meeting sales targets
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and displays
• Partnering with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection
• Completing performance reviews, coaching documentation, and corrective action notices as necessary to document performance and conduct
• Leading and collaborating on special projects (i.e. system optimizations, new process rollouts, new employee experiences, new store initiatives) in support of the customer experience department and broader Princess Polly business
• Driving a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events

• 3+ years of leading a team of 5+ team members
• Experience developing SOPs, Policy & Procedures, building teams
• Ability to be adaptable and flexible
• Excellent problem-solving and troubleshooting skills
• Motivated self-starter and self-sufficient
• Shopify POS experience or familiarity of Shopify preferred
• Microsoft Office experience preferred
• Ability to coach on and execute visual merchandising
• ADP experience or similar HRIS software and system experience is a plus

SALARY BANDING: 60-80K

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.