Department Manager

Summary

The Department Manager will own a department or floor's performance, leading and coaching a team of client advisors to achieve individual, departmental, and store targets. You will support the Store Manager/Director in developing new and existing clients and driving sales for assigned product categories. The role combines people development, client experience, product expertise, and operational leadership including opening/closing and inventory oversight.

Responsibilities

• Lead, coach, and develop the department team to meet individual and team sales targets and KPIs.
• Set goals, provide regular feedback, and conduct training and one-to-one coaching to improve performance.
• Manage customer flow and ensure a high level of client experience and personalized service.
• Drive sales and technical product knowledge for assigned categories, analyze performance, and implement actions to grow results.
• Support store operations including opening/closing, inventory management, and acting for senior management when absent.

Requirements

• Proven experience leading a retail team in a similar luxury or premium environment.
• Strong communication and interpersonal skills with a client-centric mindset.
• Demonstrable commercial acumen and ability to develop creative, business-focused solutions.
• Passion and knowledge of the managed product category and interest in fashion, art, and culture.
• Team player willing to work alongside the team and support onboarding and talent development.