Boutique Assistant (Long-Term Temporary Assignment) - Scottsdale

Role Overview

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

• Build extraordinary client experiences through hospitality excellence.
• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end in alignment with our Cartier Values.
• Assist the boutique team front‑of‑house and back‑of‑house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service).
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre‑appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Enhance the boutique environment by supporting and maintaining the visual standards of wrap rooms and the organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieving messages, and setting appointments for phone inquiries.
• Assist clients with quick service requests and personalization requests such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set‑up and breakdown of boutique for opening and closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non‑sell‑ables as needed.
• Assist with special projects as needed.

• Experience:
  
  previous experience, especially in luxury retail, service or hospitality industry, is a plus.
• Technical skills/abilities: excellent computer skills and use of technology; MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

Besides basic requirements, Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting or moving up to approximately 45 lbs. High energy, physical stamina, and the ability to work in fast‑paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core physical demands include: mobility—extensive standing and walking throughout shifts; strength—lifting, carrying, pushing, and pulling items (often up to 45 lbs.); flexibility—regular bending, stooping, kneeling, and crouching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional requirements:

ability to frequently climb stairs while moving between areas (e.g., multi‑level locations); comfortable working in tight or confined back‑of‑house spaces where storage and service areas may be compact; ability to safely handle and work with glassware during hosting and service operations.