Licensed Optical Store Manager

• Competitive pay plus bonus potential

Meta Lab Retail is redefining how customers experience technology in high traffic, premium shopping destinations by bringing Meta Smart Glasses and Quest mixed reality experiences to life through immersive, hands on engagement.

As the Licensed Optical Store Manager
, you will lead a high performing retail team while serving as the store’s licensed optical expert. This role combines full ownership of the store business, people, customer experience, and operations with the specialized optical expertise required to support prescription eyewear, dispensing, fitting, and compliance.

You will be responsible for creating a culture of exceptional service, developing and inspiring talent, driving sales and conversion, and ensuring the highest standards of optical quality and regulatory compliance. As both a people leader and optical authority, you’ll help bring together premium retail, innovative technology, and personalized eyewear solutions to create a differentiated Meta Lab experience.

Channel Partners, the exclusive talent and operations partner for Meta Retail, builds and leads the teams that bring these experiences to life. This is experiential retail, not transactional retail.

USD $85,000.00/Yr.

USD $90,000.00/Yr.

Bonus potential based on store performance and achievement of established business KPIs.

• Competitive pay plus bonus potential
• Health and wellness benefit plans
• Paid time off and holidays
• 401(k) with employer matching
• Paid training
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to grow with a company that actively develops, rewards, and promotes its employees

• Own the overall performance of the store, including customer experience, sales, conversion, staffing, operations, inventory, and team development
• Recruit, hire, onboard, develop, and retain high potential talent
• Build a high performance culture rooted in accountability, collaboration, customer obsession, and continuous development
• Coach and mentor team members through consistent feedback, recognition, performance management, and individualized development
• Establish clear expectations and ensure the team consistently delivers against Meta Lab standards
• Lead by example on the sales floor and maintain a strong leadership presence during key customer and business periods
• Celebrate wins, recognize performance, and create an inclusive and engaging team culture

• Deliver immersive product demonstrations and elevate every customer interaction into a premium Meta branded experience
• Build authentic, long term customer relationships through personalized service and follow up
• Drive sales, conversion, customer satisfaction, and other key performance indicators
• Analyze store performance, traffic, customer behaviors, and business trends to identify opportunities and adjust strategies
• Guide customers in selecting frames and lenses based on lifestyle, prescription needs, technology, and personal style
• Engage in the sale, facilitation of sale, fitting, adjustment, and dispensing of prescription and non prescription eyewear
• Serve as a subject matter expert on Meta wearable and mixed reality products and confidently simplify complex technology for customers

• Serve as the store’s licensed optical expert and ensure optical services are delivered accurately, professionally, and in accordance with all applicable requirements
• Perform precise optical measurements, fittings, adjustments, and dispensing to ensure exceptional eyewear accuracy and comfort
• Provide expertise in prescription…