Store Manager at Pet Store - Bark Dirty

Bark If You’re Dirty | Scottsdale & Phoenix Locations
Full-Time

Bark If You’re Dirty is a locally owned pet retail and service business dedicated to helping pets live healthier, happier lives. We offer quality pet food, treats, toys, self-service dog washes, professional grooming, and our popular pet bakery.

We’re looking for an experienced, energetic Store Manager who loves working with people, enjoys being around animals, and knows how to lead a team while driving sales and creating an exceptional customer experience.

If you’re a hands-on leader who enjoys a fast-paced environment and takes pride in the success of your store, we’d love to meet you!

As Store Manager, you will take ownership of the day-to-day success of the store. You will lead and develop your team, drive sales, maintain operational excellence, and ensure every customer and pet receives the friendly, knowledgeable service Bark If You’re Dirty is known for.

This is a hands-on leadership position. The ideal candidate is comfortable jumping in wherever needed—from helping customers and merchandising the sales floor to coaching employees and resolving customer concerns.

Lead, motivate, coach, and develop a team of retail and service employees.

Hire, train, onboard, and retain talented team members.

Create weekly employee schedules based on business needs and staffing requirements.

Set clear expectations and hold employees accountable for performance and customer service.

Conduct ongoing coaching, feedback, and performance evaluations.

Build a positive, professional, team-oriented workplace culture.

Ensure employees follow company policies, procedures, and service standards.

Take ownership of store sales and work toward achieving and exceeding sales goals.

Monitor daily, weekly, and monthly sales performance and identify opportunities for growth.

Coach the team on effective selling, product knowledge, promotions, and increasing basket size.

Create an exceptional customer experience by ensuring customers receive friendly, knowledgeable, and personalized service.

Handle customer questions, concerns, and escalated situations professionally.

Promote our retail products, grooming, self-wash, memberships, bakery, and other services.

Build relationships with regular customers and their pets.

Store Operations

Oversee the daily operation of the store and ensure it is clean, organized, fully stocked, and welcoming.

Ensure opening and closing procedures are completed correctly.

Ensure proper weekly schedules to have stores running smoothly.

Maintain high standards for cleanliness, safety, organization, and presentation.

Ensure company policies and procedures are consistently followed.

Monitor staffing levels and adjust schedules as needed to meet business demands.

Help identify operational issues and implement solutions.

Inventory & Merchandising

Assist Company Inventory Coordinator to monitor inventory levels and product availability.

Assist Company Inventory Coordinator to maintain accurate inventory and minimize shrinkage, damages, and out-of-stocks.

Ensure products are properly stocked, priced, rotated, and merchandised.

Marketing & Community Engagement

Support and execute store promotions, sales events, and marketing initiatives.

Help create excitement around new products, services, and promotions.

Represent Bark If You’re Dirty at community events and local pet-related activities as needed.

Encourage the team to actively engage with customers and promote our services and loyalty programs.

Performance & Accountability

Review sales to understand store performance.

Track key performance indicators and identify areas for improvement.

Develop and implement action plans to improve sales, customer service,…