Sales Associate

Responsibilities

Express is seeking a Retail Sales Associate to join our team.

The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, and other essential functions as directed by the supervisor.

• Maintain a clean and organized sales floor, checkout, fitting room and stock room to ensure the store is safe and welcoming to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver a Great Customer Experience and process transactions quickly and accurately to reduce wait time.
• Positively resolve customer service–related issues as they arise, communicate all issues and resolutions to store management, and determine escalation when necessary.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0‑2 years of relevant job experience; minimum 6 months.
• Proficient in use of technology such as iPad and registers.
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills with the ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership teams and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match.

Actual compensation is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR, PHOENIX will not consider or approve payment to any third parties for hires made.

An equal‑opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic.

PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to A and let us know the nature of your request and your contact information.