Key Holder Kierland Commons - Scottsdale, AZ

Key Holder – Full Time – Kierland Commons – Scottsdale, AZ

Scottsdale, AZ

Mizzen+Main is seeking a driven, enthusiastic, and team-oriented Keyholder to support our retail team and serve as a leader on the sales floor. The ideal candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and thrives in a fast‑paced environment. This role includes key‑holding duties, store leadership support, and direct customer interaction.

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow‑up.

• Prior retail or customer‑facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer‑first mindset.
• Tech‑savvy with proficiency in using point‑of‑sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

• Able to bend, reach, stretch, lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

As set forth in Mizzen+Main’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.