Retail Supervisor

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess.

The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

At the Fairmont Scottsdale Princess Hotel & Resort, our retail outlets reflect the luxury of our hotels and the unique character of our destinations. As a Retail Supervisor, you will showcase your passion for exceptional service by creating engaging guest experiences. Through your warmth, product knowledge, and attention to detail, you will help guests select memorable items that allow them to recreate and relive their extraordinary hotel experience at home.

• Deliver consistently professional, friendly, and engaging customer service while maintaining a high standard of retail operations.
• Coordinate and oversee physical inventory counts across all retail outlets, including staff scheduling, discrepancy resolution, and reporting results to Retail Management.
• Reconcile invoices with purchase orders daily and submit completed documentation to the Retail Storeroom Supervisor.
• Manage and streamline shipping and receiving processes, ensuring accurate documentation and invoice reconciliation.
• Ensure all merchandise across locations is properly SKU-assigned and ticketed, escalating any exceptions to Retail Management.
• Maintain a clean, organized, and safe storeroom environment, ensuring compliance with operational and safety standards.
• Organize and execute employee sales events, ensuring inventory limits and proper stock management.
• Serve as the internal liaison for retail communications, supporting promotion rollouts and updates across outlets.
• Ensure proper product protection, storage conditions, and stockroom organization, maintaining merchandise security and quality.
• Implement FIFO (First In, First Out) inventory rotation to maintain product freshness and minimize loss.
• Process store-to-store transfers, damaged goods, and inventory adjustments accurately and within required timelines.
• Review daily sales reports, prepare sold merchandise for replenishment, and coordinate restocking across retail locations.
• Safely…