Merchandise Assistant

Overview

Provides excellence in customer service to Members and Guests. Attempts to anticipate and fulfill customer needs in a variety of responsibilities as assigned, including bag, cart and range services as needed.

• Enforce club rules and regulations as set forth by the Board of Directors.
• Exceed expectation every day of all members and guests.
• Manage, open, close, and secure golf shop and storage areas using established procedures.
• Professionally acknowledge and communicate information to all members and guests using name recognition.
• Answer telephones using professional speak to schedule future starting times, golf instruction, and tournament signup/cancellation.
• Handle revenue collection including tee sheet management, selling apparel and hard goods, and tournament and instruction charges.
• Become fully knowledgeable in all merchandise products, key selling features, and conduct a product knowledge seminar at a golf staff meeting.
• Stay current with company, department, and golf shop information by checking memos, emails, member email blasts, newsletters, and paycheck announcements.
• Maintain a close working relationship with other golf staff members and other departments.
• Ensure each day the golf shop is cleaned, swept, and dusted, including counters and equipment, windows, floor, fixtures, displays, and fitting rooms.
• Maintain merchandise presentation including displaying current and new lines, folding apparel, sizing, zoning, and hiding tags.
• Assist in periodic and monthly physical inventory.
• Assist with incoming and outgoing merchandise product.
• Assist in maintaining the overall cleanliness and organization of the stockroom.
• Assist with special events, sales, promotions, sidewalk sales, and vendor shows.

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.