Customer Success Manager

Be the reason law firms stay, grow, and never feel left on their own.

Scottsdale, AZ In Person 2+ Years Experience $63,750 base · $85,000 OTE

Neto builds AI voice agents for law firms. Our reception, intake, and follow-up agents answer every call, qualify every lead, and chase every opportunity around the clock, so a firm never lets a client fall through the cracks. We are an early-stage, founder-led company based in the Phoenix and Scottsdale area, growing on the strength of a product that pays for itself the first time it catches a call a firm would have missed.

You will own a book of customers end to end after the sale: keeping them, growing them, and being the person they trust when they need help. It is a rare success role where you carry both a retention number and an expansion number, and the expansion upside is uncapped. You will work in person with the team at our Scottsdale office.

• Own retention and expansion across a book of about seventy agents under management
• Grow accounts with more agents, upgrades, and committed usage tiers
• Handle tier-1 support and be the client's go-to contact
• Run business reviews and lead renewals

• Two or more years in customer success, account management, or post-sales ownership in SaaS
• Comfort owning both retention and expansion targets
• Great relationship instincts with SMB and professional-services customers
• Enough technical fluency to handle front-line support

• Base $63,750, on-target earnings $85,000, with uncapped expansion upside
• Meaningful early-stage equity
• In person at our Scottsdale, Arizona office

Neto is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.