Relationship Manager Job Scottsdale area,Arizona USA,Sales

Manage and cultivate relationships with an assigned portfolio of partners and clients based on complexity, lifecycle stage, and business needs
Serve as the primary point of contact for assigned partners and clients, owning account support, partner engagement, and coordination of internal resources
Maintain proactive communication to drive engagement, alignment, retention, product adoption, and satisfaction
Identify revenue growth, cross-sell, expanded product adoption, deeper solution utilization, and ACH & Online Banking optimization opportunities
Develop and maintain understanding of partners’ business models, operational needs, goals, and priorities
Conduct recurring partner and client meetings, touchpoints, and business reviews
Monitor partner activity, feedback, trends, risks, service needs, and recurring issues
Partner with Sales on new or expanding opportunities
Coordinate with Risk, Underwriting, Operations, Product, Sales, and Boarding teams
Support escalations and operational issues through resolution
Maintain accurate CRM records, account notes, partner activity updates, opportunities, and portfolio visibility
Maintain strong knowledge of Nuvei products, services, systems, competitors, and the broader payments landscape

Requirements

3+ years of experience in payments, fintech, financial services, client success, account management, relationship management, partner management, or a related client-facing role
Experience managing partner, client, or merchant relationships in a service-oriented or revenue-supporting capacity
Demonstrated ability to build external relationships, maintain consistent communication, and support client or partner satisfaction
Ability to identify client needs, product adoption opportunities, cross-sell potential, and account growth opportunities
Experience coordinating cross-functionally with Risk, Underwriting, Product, Operations, Boarding, Sales, or Support
Strong written and verbal communication skills
Strong organizational skills for managing multiple relationships, priorities, follow-ups, and time-sensitive requests
Sound problem-solving skills for managing inquiries, supporting escalations, and driving resolution
Strong attention to detail and accurate account notes, CRM updates, and partner activity visibility
Proficiency with CRM systems;
Salesforce preferred
Proficiency with Excel, Word, PowerPoint, and Outlook
English (written and spoken) is the primary working language

Core Competencies

Demonstrates expertise in managing partner and client relationships within the payments and fintech sectors, focusing on account growth, product adoption, and client satisfaction. Proficient in coordinating cross-functional teams and maintaining accurate CRM records to support operational efficiency.

Highest-signal resume keywords

Client Relationship Management
Cross-Functional Coordination
CRM Proficiency
Payments Industry Knowledge Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

Account Management
Client Success
Product Adoption
Revenue Growth Identification
Operational Needs Assessment
Partner Engagement
Risk Coordination
Service Needs Monitoring
Business Review Conducting
Detail Orientation

Soft Skills

Strong Communication Skills
Organizational Skills
Relationship Building
Attention to Detail
Problem-Solving

Industry Keywords

Payments
Fintech
Financial Services
Partner Management
Client Engagement
Service-Oriented Role
Cross-Sell Opportunities
Operational Issues
Business Models
Client Satisfaction

Tools & Technologies

Salesforce
CRM Systems
Excel
Word
Power Point
Outlook

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