CX Associate

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:This is an onsite role based at Nextiva’s Scottsdale headquarters (9451

E.Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how weoperate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

How You’ll Change Our Customers’ Lives:

At Nextiva, our CX Associates help customers grow their businesses and simplify their communication through Nextiva’s industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to understand their needs, introduce new products, and ensure they’re getting full value from our platform.

This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. You’ll balance outbound outreach with customer relationship management—building connections, identifying opportunities, and ensuring every customer interaction reflects Nextiva’s standard of Amazing Service®.

What You’ll Do

• Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement
• Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions
• Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons
• Assist in light product demos or walkthroughs to help customers understand features and best practices
• Track all activities, opportunities, and customer insights in
• Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services
• Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership
• Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning

Who You Are

• 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)
• Excellent communication and phone outreach skills—you enjoy connecting with people and uncovering their needs
• Comfortable managing a large book of business and balancing multiple priorities
• Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
• Organized, proactive, and detail-oriented with solid follow-through
• Experience with Salesforce or similar CRM tools preferred
• Motivated by teamwork, problem-solving, and helping customers succeed—not just making calls but creating impact
• Location:
  
  Preference for local candidates at Nextiva HQ (Scottsdale, AZ)
• Schedule:
  
  In-office Tuesdays and Thursdays, with flexibility to work remotely other days
• Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results : Action-oriented problem solvers who quickly bring clarity and
  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,
  forward-thinking
  individuals who identify key drivers,…